Privacy notice
Last updated: 27 October 2026
Who we are
Erythrocare is a mobile phlebotomy service run by Abhijith Kuzhivelil Varghese, a sole trader based in Slough, Berkshire. We are the data controller for the personal information described here. Contact: booking@erythrocare.com or 07767 193033.
What we collect
- Your name, date of birth, address, phone number and email address
- Appointment details and the test, kit or request form you need
- Information needed to collect your sample safely, for example if you have fainted before
- Payment records (bank transfer, cash or card-reader payments)
- Basic website usage data collected through cookies and analytics
We only ask for the health information we need to carry out your visit, and we avoid asking for detailed medical information over WhatsApp.
Why we use it and our legal basis
- To arrange and carry out your appointment and deliver your sample: to perform our contract with you
- To keep clinical records of your visit: legal obligation and, for health information, the provision of health care (UK GDPR Article 9(2)(h))
- To manage payments and accounts: legal obligation
- To answer enquiries and improve our website: our legitimate interests
We only send marketing messages if you have agreed to receive them.
Who we share it with
The laboratory or test provider processing your sample; your requesting clinician where applicable; and the services we use to run the business, including our booking system (SimplyBook.me), our card-reader provider, WhatsApp, email, our website host and Google analytics tools. We never sell your information.
How long we keep it
- Appointment and clinical records for adults: 8 years after your last visit
- Records for children: until their 25th birthday (or 26th if they were 17 at the time of the visit), or 8 years, whichever is longer
- Financial records: 6 years
- Enquiries that do not lead to a booking: 12 months
How we protect it
Records are kept on password-protected devices and services that only Erythrocare can access.
Your rights
You can ask to see, correct or delete your information, object to or restrict how we use it, or ask us to transfer it. Contact us using the details above and we will reply within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.